Terms & Conditions
Last Updated: August 14, 2026
Welcome to Urban Drip Coffee. By accessing our website, placing an order, or using our services, you agree to the following Terms & Conditions.
1. About Urban Drip
Urban Drip is a coffee and food café offering freshly prepared beverages, meals, desserts, and related products through our website and physical location.
Our menu includes Hot Brews, Drip On Ice, Frappes, Matcha & Iced Tea, Breakfast, Wrapwich, Pasta, Urban Cut Steaks, Dips, and Desserts.
2. Orders
When placing an order through our website, you agree to provide accurate information, including your name, phone number, email address, and delivery details.
Once an order has been successfully received and accepted by Urban Drip, our team will begin preparing it.
We reserve the right to cancel or refuse an order in cases such as product unavailability, incorrect pricing, incomplete information, technical problems, or circumstances that prevent us from fulfilling the order.
3. Menu Items and Availability
Our food and beverages are freshly prepared. Product images on the website are for illustration purposes, and the actual presentation may vary slightly.
Menu items, ingredients, prices, availability, and portions may change without prior notice.
Customers with food allergies or dietary restrictions should contact Urban Drip before ordering.
4. Prices and Taxes
All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.
Applicable taxes and payment-related charges may be added to your order where applicable.
The final payable amount will be shown during checkout before the order is placed.
5. Payment
Urban Drip may provide different payment options, including cash and online/card payments.
Customers are responsible for completing payment using the selected payment method.
We reserve the right to verify or decline a payment if necessary to prevent errors, fraud, or unauthorized transactions.
6. Delivery
We aim to prepare and deliver orders as quickly as reasonably possible.
Delivery times may vary depending on order volume, preparation time, traffic, weather, location, and other circumstances beyond our control.
Customers are responsible for providing a correct delivery address and contact number.
7. Cancellation, Returns and Refunds
Because our food and beverages are freshly prepared, orders generally cannot be returned or cancelled once preparation has started.
If you receive an incorrect, missing, damaged, or significantly unsatisfactory item, please contact Urban Drip as soon as possible after receiving your order.
Depending on the circumstances, we may offer a replacement, refund, or another suitable resolution.
8. Order Issues
If there is a problem with your order, please contact our team as soon as possible.
Phone: +92 370 1931792
Email: hello@urbandrip.coffee
Please provide your order details so that our team can review and resolve the issue efficiently.
9. Website Use
You agree to use the Urban Drip website only for lawful purposes.
You must not attempt to interfere with the website, access unauthorized areas, submit false information, conduct fraudulent activities, or misuse any website content.
10. Intellectual Property
All Urban Drip branding, logos, text, graphics, photographs, product descriptions, and original website content belong to Urban Drip or their respective owners.
No website content may be copied, reproduced, distributed, or commercially used without permission.
11. Website Availability
We make reasonable efforts to keep our website accurate and available. However, we cannot guarantee that the website will always operate without interruptions, errors, or technical problems.
We may update, modify, suspend, or discontinue any part of the website or its services when necessary.
12. Third-Party Services
Our website may use third-party services, including payment processors, delivery services, hosting providers, analytics services, and other technology providers.
The use of these services may also be subject to their respective terms and policies.
13. Limitation of Liability
Urban Drip makes reasonable efforts to provide accurate information and quality products.
However, we are not responsible for delays or problems caused by circumstances beyond our reasonable control, including traffic, weather, technical failures, delivery issues, or other external circumstances.
14. Changes to These Terms
Urban Drip may update these Terms & Conditions from time to time.
Any changes will be posted on this page with an updated date. Continued use of our website after changes are published means that you accept the updated Terms & Conditions.
15. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Urban Drip Coffee
Phone: +92 370 1931792
Email: hello@urbandrip.coffee
Location: DHA Phase 7, Karachi